Are you old enough to Drink Progressively?
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Customers outside of MA, NH, RI, + VT will be redirected to our DC site.
We're looking for charismatic individuals who can bring their expertise and exceptional customer service skills to our store. If you're eager to embark on a journey through the diverse world of wine and want to be a part of our exciting new venture, we invite you to uncork your potential and join us in raising a glass to exceptional wine experiences.
Our retail employees are hired at a tiered level with achievable goals and sales points to progress within the company. With the help of the management team, employees will have daily guidance, regular reviews and a goal setting plan to ensure growth at each level.
The ability to work as stewards for The Urban Grape’s goals of creating community through beverage, particularly as it relates to our proprietary Progressive Scale system.
Provide a warm and energetic customer experience when engaging with customers (whether in-person, by phone, by email or face-to-face).
Comfort in a fast-paced culture of assisting guests, ranging from those with novice-level wine knowledge to those with very specific interests and needs, and helping them build their orders.
Upbeat, positive phone persona and accurate message delivery.
Previous Point of Sale experience is helpful.
Other duties may be assigned.
Confident with sales techniques that include making wine, beer, and spirits recommendations based on customers’ interests and preferences.
Master the Progressive Scale to confidently recommend wines based on body, as opposed to varietal and region.
Complete daily outreach to customers with whom they have actively worked in the retail setting.
Maintain store appearance, including stocking and merchandising displays, as well as other daily duties.
Participate in regular product tastings to increase knowledge of curated store selection.
Work as support staff for hosts of in-store and off-site events for corporate and other private clients, as needed. Additional gratuity is applied to your paystub per each event.
Experienced hospitality professional in a wine-focused role for at least one year; Professional certification is a plus.
Perform the same duties as a Wine Associate with enhanced responsibilities, including:
Beverage Sales Experience for 2 to 4 years is preferred; management or team lead experience is a plus.
Perform the same duties as a Wine Specialist with enhanced responsibilities including:
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